FAQ

Do you offer custom packages?

We only offer the party packages listed on our website.

Is there a deposit for party packages?

There is a 50% non-refundable deposit. Parties can be rescheduled and the deposit applied to new packages up to 1 year later from original party booking date.

Can we bring in food?

Snacks can be brought in but is limited to seating outside of the playground. Our event room is reserved for event bookings so large meals are not recommended for regular open play.

Can we bring in additional décor during parties?

Yes, however please call ahead to inform us.

Are waivers required?

Yes waivers are required for use of the playground.

What is your cancellation policy.

Cancellations must be done at least 14 days prior to the date of a party to receive a refund of reservation payments except the non-refundable deposit.

Can we bring in cakes and cupcakes without booking a party?

No, because we offer party packages for these services.

What if my guest count changes?

Party pricing does not decrease if guests rsvp no. You can select a smaller party package and then pay for add-on guests should you need it.

Do punch passes expire?

No, the do not expire.

I lost my punch pass can I get a replacement?

We do not offer free replacements. Customers would need to purchase a new punch pass.

Can I bring in a stroller?

Our play splace has limited spcaing so strollers are not recommended. A baby carrier is recommended.

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FAQ